ITPOWERPAC® for J2EE enables you to manage the process and flow of all critical IT responsibilities and tasks, increase user satisfaction, capture institutional knowledge, and efficiently solve problems.
Regardless of what you’re trying to accomplish, all IT service tasks, work-requests, projects, issues, tickets and every other category of IT operations is maintained, related and integrated to give you a complete picture of the problem and solve it in the shortest time.
ITPOWERPAC® for J2EE manages work-flow the way you manage work flow. You can change both workflow and all technician and end-user views. You can have software that’s exactly right for your environment.
Fully configurable, administrative features allow you to modify the text and view formats, add fields, forms and even work-space layouts to match corporate standards. Navigation is user-friendly and straightforward; facilitating proper ticket handling and resolution. Prompts and required fields indicate “must-have” data important to your organization.
Calls for help are prioritized, and technicians can be automatically notified by email or pager. Mission-critical problems get solved first.
Streamline your work-flow and enhance scalability and performance.
Efficiently manage the process and flow of all critical IT responsibilities and tasks
Capture institutional knowledge
Efficiently solve problems
Increase user satisfaction
Put your enterprise data to work to surface new insights and opportunities.
Efficient use of data
Sophisticated knowledge base
Enforceable EULAs
Flexible and future-proofed
Client surveys
Coaching and training function
Capabilities that facilitate team performance improvements.
Sophisticated reporting
Proactively service your organization
Identify recurring issues
Manage busy periods