For organizations that value performance, a proactive and well-managed helpdesk is a key ingredient of success.
In today’s fast paced environment, helpdesk managers and technicians need to handle more calls in less time with fewer resources, and they can’t afford to sacrifice customer expectations.
With its comprehensive features and intuitive design, ITPOWERPAC® Help Desk for J2EE lets you easily generate help tickets and service requests. Calls for help are prioritized, and technicians can be automatically notified by email to ensure that mission-critical problems get solved first.
Solve problems quickly, easily, and avoid wasteful duplication of time and effort within your organization.
Easily generate help tickets and service requests
Prioritize tickets and notify technicians automatically by email
Capture knowledge and reduce repetitive duplication of effort
Dramatically reduce incident escalations and call turnaround times
Develop organizational insights to drive data-driven decision making.
Proactively service your organization
Gain vital feedback and statistics
Sophisticated reporting
Customize your training
Improve the efficiency and effectiveness of your organization's helpdesk function.
Enhance performance
Client surveys
Increased user satisfaction
Coaching and training function
Use technology-driven capabilities to support your helpdesk.
Compliant server
Secure access
Sophisticated knowledge base
Remote access to information